Shipping Policy


Theatrical Makeup Supplies Shipping Policy

o GROUND SHIPPING: If items are in stock and ground shipping is the purchasers shipping choice, orders will be shipped within 4 business days. If any ONE item on your order is not in stock, shipping from our warehouse will take up to 7 business days.

o OVER-NITE and 2nd DAY AIR: If the order is placed BEFORE 10 A.M. Eastern USA time, we will make every effort to ship within 2 business days of order. If order is placed AFTER 10 A.M. Eastern USA time, we will ship within 3 business days of order. If we can not ship within 4 business days of order, we will contact for further instructions from purchaser. If we can not contact customer or ship within 4 business days, we will ship when possible and reduce shipping charges. If no contact or shipment has been made within 30 days, we will refund customers money and cancel order.

3 DAY SHIPPING: If the order is placed BEFORE 10 A.M. Eastern USA time, we will make every effort to ship within 3 business days of order. If order is placed AFTER 10 A.M. Eastern USA time, we will ship within 4 business days of order. If we can not ship within 4 business days of order, we will contact for further instructions from purchaser. If we can not contact customer or ship within 4 business days, we will ship when possible and reduce shipping charges. If no contact or shipment has been made within 30 days, we will refund customers money and cancel order.

o RETURNS: NO RETURNS/REFUNDS FOR MAKEUP. NO REFUNDS/RETURNS ON COSTUMES. NO REFUNDS/RETURNS FOR CONTACT LENSES.

o SHIPPING DAMAGE: Keep All Original Packing Materials. Although we make every effort to pack our items well, damage does occur sometimes. Contact us AS SOON AS POSSIBLE so we can begin claim ( If only a few small items are damaged, please email photos to us, and a shipping claim will probably not be necessary). If Packing Materials are thrown away, an insurance claim can NOT BE FILED and you will be stuck with the damaged merchandise.

o BACK ORDERS / OUT OF STOCK: If we are out-of-stock of a particular item, shipping will take up to 7 business days. If Ben Nye is out-of-stock we can only ship after they ship to us.

By placing an order at Theatricalmakeupsupplies.com, the customer has agreed to the shipping terms of the sale as indicated above.




© 2004 Theatrical Makeup Supplies by Echoes of Time

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